"Please call XBOX customer service"

Cincinnati_Kid · Post by **Cincinnati_Kid** » Thu Apr 29, 2004 5:47 pm

well i just caught this virus that seems to be going around as my xbox just went on the injured reserve

try to play some movies the other night nothing and a red light was flashing

then next day i tried a game...same thing

it said call customer service and yes its a thompson

also making a clicking noise...never have had a single problem with it till now

so i called they said it will cost $91.50 initially ....im out of warranty

lady didnt have any idea what a thompson drive was by the way

not a happy camper
................................

also question if i were to grab one of the halo boxes would my xbox live stuff all still work on that once i signed in all the information ??

dbdynsty25 · Post by **dbdynsty25** » Thu Apr 29, 2004 6:10 pm

Cincy,

You've gotta copy your Xbox Live account off of your current HD and over to the 'new' one. I don't know if that's possible considering the state of your Xbox right now.

SRNomad · Post by **SRNomad** » Thu Apr 29, 2004 6:15 pm

When you get a new Xbox, use the account recovery feature , and your all set.

Cincinnati_Kid · Post by **Cincinnati_Kid** » Thu Apr 29, 2004 7:00 pm

so which one guys?

"not that im doubting my cane pal"

but i would like clarification as im in the mood to just go buy a halo box and start over

but if i cant recover my account.things will get a bit pricey

thanks for any info

Badgun · Post by **Badgun** » Thu Apr 29, 2004 7:03 pm

Cincy,
If you are pretty persistant, you can get it fixed for free. I know several people that were told to send the Xbox and $100 in and they would fix it, but they used the Thompson drive excuse and they eventually got it fixed for free...warranty or no warranty.

These Thompson drives Xboxs were inferior machines to begin with and Microsoft knows it. You may have to talk to several different customer service reps, but keep calling, you will eventually get one that will fix it for you for free.

This is not a myth, I've seen guys at other boards mention it as well as I personally know 3 people that got theirs replaced for free and they had no warranty.

Badgun · Post by **Badgun** » Thu Apr 29, 2004 7:07 pm

Cincinnati_Kid wrote:so which one guys?

"not that im doubting my cane pal"

but i would like clarification as im in the mood to just go buy a halo box and start over

but if i cant recover my account.things will get a bit pricey

thanks for any info

Cincy,
You can definitely recover your account and it is done in just a few minutes. I have 2 Xboxs and when I bought the new one, I wanted to transfer the Xbox Live account over to that one. Easy as pie. Just hook up your new Xbox to your internet connection and go into your account. Choose account recovery and you will have to input some info, but within a few minutes, you will be golden. I can verify it because I did it.

dbdynsty25 · Post by **dbdynsty25** » Thu Apr 29, 2004 7:09 pm

I didn't know there was an 'account recovery' feature on the Xbox. I was just telling you the way I know how to do it. I've taken my memory card with my account info on it to a buddy's house and we've played from separate accounts instead of xxxxguest like you see sometimes online.

Badgun · Post by **Badgun** » Thu Apr 29, 2004 7:52 pm

dbdynsty25 wrote:I didn't know there was an 'account recovery' feature on the Xbox. I was just telling you the way I know how to do it. I've taken my memory card with my account info on it to a buddy's house and we've played from separate accounts instead of xxxxguest like you see sometimes online.

Yea db, you can do it that way, but I called Microsoft and the rep I talked to said that was exactly what the account recovery feature was for. I don't recall exactly how long it took, but it was a lot quicker than the initial Xbox Live setup. If I remember right, it asks you for your gamertag and password or maybe it just asks for your gamertag and you have to verify some information, but it only took a few minutes.