Has anyone else NOT received their free cap from MLB 2005?

[Badgun]

This is really starting to piss me off as I remember a lot of you got your cap within a week of placing the order. I guess I started getting pissed about 2 weeks ago as it became obvious that they had screwed my order up. I've actually spoken with Sandy from customer service several times and she has sent me numerous e-mails regarding my hat, yet she can't tell me anything about it. Just to give you an idea how shoddy their customer service is, I'm going to paste some of the classic comments from them below.

I wish that I knew what the hold up is. I can only assume that they are doing by teams. Believe me, I have even offered to go down and help with the 6000 orders which are out standing. That is currently in discussion. If I go next week, your order will be the first one which I ship.

Thanks for understanding.

Sandy

Notice the spelling here:

Please be advised that your order has not shipped yet. I am here at the Corporate Office trying despartly to get in shipped from Mobile, AL.

If I could I would go and ship myself.

Sorry.
Sandy

Now here she's using the "allow 6 weeks" excuse, yet she still has no reason why the rest of the free world has received their hat.

Dear Sir:
Again, I have checked the system and this order is still open. The Sony Corporation has allowed us up to 6 weeks for shipping on these promotion caps.

Kris:
Please ship WEB0092265 out of M04 today. Customer is waiting patiently for there caps.

Thank you
Sandy

Now this day, I thought I was getting somewhere as she gave me her direct number.

Please call me a the following toll free number:

1-800-989-0445 Ext 1138

Thank you
Sandy

But I called that number ALL DAY LONG and got her voice mail every time.

And then this one:

Dear Sir:
Please be advised that I have checked the status of your order and it is still open. I have also copied the Distribution Center so they can check to see why.

Kris:
Could you please check the status of WEB0092265 out of M04

This goes back to 3/19/04 when I originally placed my order.

Thank you. Your Promotional offer has been processed. Reference your Order Number WEB0092266 for any inquiries.

And that's only about 75% of the e-mails I received from them. I left out at least half a dozen "still checking on your order" messages.

The reason I'm posting this is number one, to find out if anyone else hasn't gotten their cap yet and number two, to say that New Era has got to have the WORST customer service of any online company I have EVER seen. I know it's just a hat and it was free, but I'm a real prick when it comes to getting screwed out of what's mine. What do you guys think I should do next?

[Zeppo]

I tried to redeem my thingie on the internet, and it told me my 'code' was 'not valid.' So, I e-mailed them as per their instructions, and as yet have received no respnse, none whatsoever.

I may try again, but honestly it's not worth much of my attention.

Kinda lame though, as a promotion, if it don't work.

[Dimmu]

I haven't received mine either. I ordered it on April 1 and received my confirmation email that the order was received but nothing since then. I imagine that I ordered a fairly popular cap (Cubs) and maybe they're running low on supply or something. I'll give it another week before I start my futile emailing of customer service. Typical crap that happens with just about anything free anymore, gets to be more frustrating than it is worth. Sony sure does care about their customers sometimes (thanks for your $$, now f*** you if you have any problems with anything).

Wow I guess I didn't realize how irritated I was about the free cap thing.

[dbdynsty25]

It's FREE...what do you expect? They aren't making money off it, so they've got no reason to bend over backwards for the customers.

[ScoopBrady]

It's FREE...what do you expect? They aren't making money off it, so they've got no reason to bend over backwards for the customers.

Sure they do. It's called making a good impression in order to try and gain new customers. That's why they took part in the promotion to begin with.

[fletcher21]

hahaha badgun you're that cheap? its a free hat, you should just let it go its probably a pile of crap anyways
badgun you're the type of guy who spends like 8 hours cutting coupons too i bet haha

just giving u a hard time but dont try to talk down or ill have to regulate
peace one
f13tch

[Danimal]

Took me 3 weeks to get my Cub hat.

But I'll tell you this the worst customer service is the mlb shop at mlb.com.

Don't ever order anything from there, they use Digital River and are complete screw ups.

[Badgun]

hahaha badgun you're that cheap? its a free hat, you should just let it go its probably a pile of crap anyways
badgun you're the type of guy who spends like 8 hours cutting coupons too i bet haha

just giving u a hard time but dont try to talk down or ill have to regulate
peace one
f13tch

hehe, no I don't use coupons, but like I said, when it comes to something that's supposed to be mine, I'm a real prick about it. The hat is actually quite nice from the pictures I've seen. It's a regular team hat with the MLB 2005 patch on the side. It's the kind of hat you can wear out and people will look at you like "dude, where'd you get that hat?".

Like I said, when it comes to sh*t like this, I am incredibly anal and you'd be surprised some times just how far being anal about something will get you.

[Galley]

Took me 3 weeks to get my Cub hat.

But I'll tell you this the worst customer service is the mlb shop at mlb.com.

Don't ever order anything from there, they use Digital River and are complete screw ups.

I bought an authentic Expos jersey when they had a "3-hours only, 50% off everything in the store" sale.

[pk500]

Bad:

I'm with your approach, man. When a company promises me something, I'm going to ride them like Christy Canyon on Peter North until they deliver.

After all, when I promise something to someone, I sure as hell do all I can to deliver. So I expect the same from a company, big or small. Sounds like you're the same!

Good luck, man.

Take care,
PK

[Danimal]

Took me 3 weeks to get my Cub hat.

But I'll tell you this the worst customer service is the mlb shop at mlb.com.

Don't ever order anything from there, they use Digital River and are complete screw ups.

I bought an authentic Expos jersey when they had a "3-hours only, 50% off everything in the store" sale.

Last year I tried to buy an Ichiro jersey from them when they had it on sale.

After I placed my order and 6 weeks went by I contacted them. I was told it was a custom order. I asked how an Ichiro jersey could be a custom order, since:

a) He is a popular player
b) They had it as a sale item.

I was informed that all their jersey are custom orders and they take 6-8 weeks. I asked to cancel the order, and they said I couldn't because it was a custom order.

I then waited 4 more weeks and no jersey. I wrote to so many people it became pathetic. I never got a decent response.

After 4 more weeks I got an e-mail that my order had been canceled, no explanation why. Then on that months credit card bill I was charged for the jersey.

I called them, and after dropping the f-bomb more times then I've ever used it in my entire life, I got no where.

I had to have myt credit card company fight the charges, which were eventually reversed.

If you order from mlb shop / digital river you're basically gambiling. Might as well go play craps or something.

[fossen]

The fact you even got a response is amazing to me. I've emailed customer service 4-5 times (because I couldn't find a phone # on the website), and have yet to recieve any sort of response.

My order was confirmed 3/19, and I have yet to recieve it - so the six weeks is about up.

[marino]

I received mine two weeks after I purchased the game at release.