Brando70 wrote:How does EA determine whether you are under warranty? Have they even been checking purchase dates or just offering exchanges?
It was easier than returning something to Walmart, seriously. And I did it at midnight or whenever that was last night.
All they asked for was your name, phone#, and address..
Then, which piece of equipment was having the issue, then what issue it was having (all of the common one's listed).
The next screen gave me the option of the standard or express return. I chose express (putting a hold on my CC so that they could 2 day air a new guitar, rather than ship mine back and wait for the replacement).
The last page was a confirmation that I printed, showing the RMA number and UPS tracking number. No need to print it though, as a copy was already in the Gmail account I used to register before the printer was done.
I went back to the Rock Band support site this morning and there was a PM there showing the same info, with the RMA and UPS numbers.
Guess I need to figure out if my red drum is bad. I'll probably wait on that though, until they figure out a fix. The strum bar thing has obviously been solved, but I'm hearing about multiple RMA's for the red drum.
That might mean RMA'ing it in a month (I doubt I'll be playing drums well enough in that time to notice the fills not working on the red pad), or buying the stand alone kit at Walmart and stuff my 1 month old kit in the box for a return a week later. Either way, MS is getting the drum kit back at their expense if mine is bad (probably less expense if I DOA it @ Walmart since they don't have to ship it twice).
It's like you're playing Garage Band. 
