Another Dead X360

Leebo33 · Post by **Leebo33** » Fri May 18, 2007 10:47 pm

The UPS man tried to deliver the 360 while my wife was picking up my son from preschool. She called UPS and the driver actually came back later and delivered it. My wife said, "Thanks. That's our Xbox 360 and my husband will be happy it arrived." The UPS man said, "Oh. I knew it was an Xbox 360. We deliver a lot of these"

It doesn't really bother me that MS sends me refurbished units:

My new 360: 2 weeks
My second refurbished model: 16 months
My 3rd: I'll be estatic if it lasts 16 months like the last one

Leebo33 · Post by **Leebo33** » Fri May 18, 2007 10:47 pm

Sorry, forum glitch.

Nozzleman_216 · Post by **Nozzleman_216** » Sat May 19, 2007 1:47 am

I am fairly disapointed with the whole turn around time. Today (Saturday) makes 3 weeks since I made the first call to these assholes!

Sure my console is on its way back and I will have it Tuesday, but it took a call 2 days ago to get things moving apparently. I mean it looks like I am getting a refurb that has an early serial#, so why did it take them a week to send the refurn out to me after they received mine?

This thing better not be a POS either. This will be console #5. It just sucks so bad because there isnt a single game I want to play on the ps3. Of course until the new socom comes out.

XXXIV · Post by **XXXIV** » Sat May 19, 2007 11:49 am

SEMINOLE wrote:I am fairly disapointed with the whole turn around time. Today (Saturday) makes 3 weeks since I made the first call to these assholes!

.

Im afraid...very afraid.

Youd think the bastards would at least take care of their mess in a timely fashion. They should have a better system in place by now. God knows they have had plenty of practice.

Seems they just dont give a f***. Customer service doesnt appear to be a priority.

It is a joke.

Zeppo · Post by **Zeppo** » Sat May 19, 2007 12:05 pm

I don't know why, but my expereinces have been much better. I had a unit fail a few weeks ago, and was told that I was still under warranty until June 13. Why the warranty was extended so far, I don't know. I don't remember paying the $50 or so for another year, but there you go. I had received this unit last February after the launch unit I had failed.

Within a couple of days, I got the box and sent the unit back. Within 4 or 5 days total, including a weekend, UPS tracking showed the box delivered to TX. Within 4 or 5 days after that, I received a replacement unit.

However, this unit had very loud fans right off the bat, and the DVD drive made horrible grinding noises when it spun down. It was built in Jan 2006, and I was pissed. So I called them back and complained. I made it clear that it was unacceptable for them to send me such an old refurb, and one which had signs that it would fail soon enough. I told her if I had bought this unit in a retail store, I would be able to return it without any questions for one that worked perfectly out of the box. She told me I wasn't allowed to get another repair/ replacement until it actually failed, and I told her that was not an acceptable answer. She spoke to a supervisor and said she was told to send me a new box and they would replace it again. Then she said that since it was my third replacement, she was told I was eligible to receive a new unit instead of a refurb, but that it would take up to 6 weeks for that to get to me. I told her 'no thanks,' and decided to take my chances with another refurb.

The latest refurb arrived on an equaly efficient timeline as the previous one, and it was built in Nov. 2006 and seems to work fine. Fans are relatively quiet, drive is fine, no issues at all. I think I will extend my warranty for another year before it runs out in the middle of June, and probably take them up on the new unit offer if this one ever does fail, preferably one with the smaller chips if that every happens.

I have to say, while I am frustrated by the failure rate of these things, I have found the customer service to be pretty responsive and they've taken care of me. I've never had to pay a dime to get these things replaced, and they've been turned around within three weeks each time. I don't know why my expereince has been better than that of others, but there it is. Some talk about class action suits or something, but from where I'm sitting, I've got nothing to be mad about. Their gear failed, they replaced it pretty quickly without me having to pay for anything, and it only took a little bit of firm explanation with the CS rep to get things set right.

grtwhtsk · Post by **grtwhtsk** » Sat May 19, 2007 3:06 pm

I think it's good that some of you are getting good customer service, but the bottom line is that the failure rate is totally unacceptable. I find it ridiculous that we have to cross our fingers every time we turn the unit on, pop in a game, etc. Then if there is a problem, we have to hope that we got the latest extended warranty. To a lot of people (including myself), this is an expensive hobby. To shell out $400 for a premium system (without extended warranty), we have the right to expect that it will not fail on us. Could you imagine what it would be like if this sort of thing happened with our digital cameras, cell phones, etc.? I know, we would move on to a different company or model. MS has been lucky that the PS3 has had such a rough start.

XXXIV · Post by **XXXIV** » Sat May 19, 2007 5:23 pm

Zeppo wrote: I have found the customer service to be pretty responsive and they've taken care of me. I've never had to pay a dime to get these things replaced, and they've been turned around within three weeks each time. .

Then its probably just the individuals we have to deal with and not the policy in general... but still...Hoping you get a competent person on the other end of the phone sux too.

Post by **ScoopBrady** » Sat May 19, 2007 5:46 pm

XXXIV wrote:
Zeppo wrote: I have found the customer service to be pretty responsive and they've taken care of me. I've never had to pay a dime to get these things replaced, and they've been turned around within three weeks each time. .
Then its probably just the individuals we have to deal with and not the policy in general... but still...Hoping you get a competent person on the other end of the phone sux too.

I have nothing but positive things to say about Xbox customer support. I had to replace the original Xbox once and have had to replace my 360 once. Each time everything was handles very smoothly and in a timely manner. The original Xbox I had sent in for repair was well beyond the warranty but I was pleasant on the phone with them and mentioned how I knew the faulty disk drives were very common and that I was hoping I'd be taken care of even though my machine was out of warranty. I've never paid a dime to have an Xbox repaired. I think it has as much to do with how you talk to them as well.

Nozzleman_216 · Post by **Nozzleman_216** » Sat May 19, 2007 6:43 pm

look guys, don't get me wrong, I am a little upset right now, I guess because this is the longest it has taken to make things right. I thought since it was UPS now and not DHL it would be better, but DHL was faster when they used next day shipping.

All in all though, customer service has been fine. They have always taken care of me, I am just mad how long this one has taken.

XXXIV · Post by **XXXIV** » Sat May 19, 2007 7:31 pm

SEMINOLE wrote:look guys, don't get me wrong, I am a little upset right now, I guess because this is the longest it has taken to make things right. I thought since it was UPS now and not DHL it would be better, but DHL was faster when they used next day shipping.

All in all though, customer service has been fine. They have always taken care of me, I am just mad how long this one has taken.

Sure fine...Get me all worked up for nothing

Nozzleman_216 · Post by **Nozzleman_216** » Sat May 19, 2007 7:52 pm

XXXIV wrote:
SEMINOLE wrote:look guys, don't get me wrong, I am a little upset right now, I guess because this is the longest it has taken to make things right. I thought since it was UPS now and not DHL it would be better, but DHL was faster when they used next day shipping.

All in all though, customer service has been fine. They have always taken care of me, I am just mad how long this one has taken.
Sure fine...Get me all worked up for nothing

sorry bro, they do take care of you, no matter what anyone says they take care of you. It may be shady, it may not be right, and it may not be the fastest or as fast as we would like (it sucks with out a console) but they TRY to send you a working console LOL.

johnvon314 · Post by **johnvon314** » Wed May 23, 2007 12:05 pm

I finally got the $69.95 after a little bit of haggling. So I wait a few weeks to play the games I was really looking forward to (Forza 2 and DiRT) ... grumble, grumble. If this one fails, I'm sure I'll sit out the rest of this generation of consoles.

John

seanmac31 · Post by **seanmac31** » Wed May 23, 2007 3:49 pm

I'm on my third 360, and to this point the experience with Microsoft's support team has been mixed. It was a service tech who suggested signing up for the extended warranty after I told him my machine had died, which was a much appreciated tip, even if I did need to wait an additional two weeks before sending the box in. On the other hand, the turnaround time is generally pretty sluggish, often 10-12 business days. In contrast, Apple would generally get my Powerbook (which also died three times) out and back within 3-4 days.

Kissrox · Post by **Kissrox** » Wed Aug 22, 2007 10:15 pm

My second 360 died a few minutes ago. I'm pissed. I knew it was going to happen. Madden kept freezing and the system was acting weird and now it died. Thinking of getting rid of the 360 and going PS3 but I love my 360 and my HD-DVD drive. Thinking about trading it in this weekend for an elite. I'm lazy about ebaying it or putting on craigslist.

Will EB take it if I trade it in? Do they care that I got the RROD or should I keep that to myself. They'll refurb it anyway before they resell it so what the hell, right? What really sucks is that 1 yr warranty with EB expired three weeks ago!!!!!!!!!!!!!!!!!!!!!!!!!!

Leebo33 · Post by **Leebo33** » Wed Aug 22, 2007 10:19 pm

Do you know that Microsoft extended the warranty to 3 years?

I'm still waiting for my refund for out-of-warranty repairs. I wonder how long that will take. I'm sure I'll have to call or write them to get it

Post by **ScoopBrady** » Wed Aug 22, 2007 10:27 pm

Kissrox wrote:Will EB take it if I trade it in? Do they care that I got the RROD or should I keep that to myself. They'll refurb it anyway before they resell it so what the hell, right? What really sucks is that 1 yr warranty with EB expired three weeks ago!!!!!!!!!!!!!!!!!!!!!!!!!!

Sorry to hear that Kissrox. I'm pretty sure that EB tests any system that comes in and if it doesn't work they either won't take it or will give you way less credit.

XXXIV · Post by **XXXIV** » Wed Aug 22, 2007 10:36 pm

The second 360 I bought is eating My discs.

Every game I buy winds up all scratched...I have the Best Buy warranty on it. When are the new 360s hitting the stores?

Rodster · Post by **Rodster** » Wed Aug 22, 2007 10:43 pm

XXXIV wrote:The second 360 I bought is eating My discs.

Every game I buy winds up all scratched...I have the Best Buy warranty on it. When are the new 360s hitting the stores?

Sometime later this year. Microsoft isn't saying cause they want to sell the current stock first. I also read they are having problems with the new 45nm chips. That's just a rumor though.

Do you have your 360 standing or laying flat?

Kissrox · Post by **Kissrox** » Wed Aug 22, 2007 11:13 pm

ScoopBrady wrote:
Kissrox wrote:Will EB take it if I trade it in? Do they care that I got the RROD or should I keep that to myself. They'll refurb it anyway before they resell it so what the hell, right? What really sucks is that 1 yr warranty with EB expired three weeks ago!!!!!!!!!!!!!!!!!!!!!!!!!!
Sorry to hear that Kissrox. I'm pretty sure that EB tests any system that comes in and if it doesn't work they either won't take it or will give you way less credit.

I thought so. I know MS has the three year warranty now but that means I'm SOL for a month or so. That pisses me off. Not sure what to do.

GameSeven · Post by **GameSeven** » Thu Aug 23, 2007 12:43 am

Rodster wrote:I also read they are having problems with the new 45nm chips. That's just a rumor though.

I think you mean 65nm. The 45s are targeted for 2008-9.

As fate would have it, my console shipped from the service center today which means it should arrive right when I'm out of state on vacation.

The serial number has changed although I don't know of a way to tell if it is a new unit or someone else's refurb.

Rodster · Post by **Rodster** » Thu Aug 23, 2007 12:59 am

GameSeven wrote:
Rodster wrote:I also read they are having problems with the new 45nm chips. That's just a rumor though.
I think you mean 65nm. The 45s are targeted for 2008-9.

As fate would have it, my console shipped from the service center today which means it should arrive right when I'm out of state on vacation.

The serial number has changed although I don't know of a way to tell if it is a new unit or someone else's refurb.

Yeah my bad I meant 65nm, good catch.

nyisles16 · Post by **nyisles16** » Thu Aug 23, 2007 1:08 am

I kinda lucked out the other day.. my 4th console was crapping out on me (freezing, locking up, etc).. as with all my other ones, I had the store warantee (GS) so I went in to exchange it.. (so far all the consoles were cores, as that is what I bought originally). At the time, the store didn't have any cores in, but he would swap it for an Elite (I would pay the difference - $180).. I really didn't want that model, so they sent me to a GS in the same mall, which had premiums in.. after confurring with the other store (guess it was with the manager), the guy processed my swap into a premium ($70 charge).. course I cracked it open, & the premi I got was the new HDMI model ("born" date of 7/2/07)..

grtwhtsk · Post by **grtwhtsk** » Thu Aug 23, 2007 9:12 am

Nyisles...sweet results, congrats!

This is just unbelievable. Hopefully these newer models will turn out to be okay.

XXXIV · Post by **XXXIV** » Thu Aug 23, 2007 7:28 pm

Rodster wrote:
XXXIV wrote:The second 360 I bought is eating My discs.

Every game I buy winds up all scratched...I have the Best Buy warranty on it. When are the new 360s hitting the stores?
Sometime later this year. Microsoft isn't saying cause they want to sell the current stock first. I also read they are having problems with the new 45nm chips. That's just a rumor though.

Do you have your 360 standing or laying flat?

flat...and I just got the the red lights...

Airdog · Post by **Airdog** » Thu Aug 23, 2007 8:41 pm

I haven't gotten the RROD, but I think that my system has fudged the bucket. It's under the one year mark, so it's somewhat all good. This is the first system to have completely died on me ever though, and I've just about owned them all (other than PS3). My launch PS2 just about died, but I cracked it opened and cleaned it and it was all good.

About three weeks ago it froze up a couple of times, but now it's freezing up everytime I start it. It will get really jagged lines through the screen and then make a super loud screeching noise.

My question is this: if I were to send it in for service, what are the odds that they send me back the new HDMI model? Either way it's going back, but I'm wondering if I should wait a week or two to increase my odds, or do they simply fix what you have and send it back to you, or send you another refurb?

Thanks in advance.